Support for buying directly from Zanussi

You have the choice to checkout as a guest or create an account. Signing up for a new account is quick and easy, with an account, you can view your order history, save addresses and manage your preferences

Your Zanussi account allows you to save addresses, view your order history and track your order. Our signed-up customers also receive special offers and discounts.

Yes, Zanussi follows global guidelines to ensure that your personal information is safe and secure at all times and we do not share your information with any third parties. You can read more about it in our privacy policy.

Yes, you can choose to either create an account or sign in with your Facebook or Google accounts

You can request a password reset by clicking on "forgot password" on the sign-in page and we will email you a reset link. If you know your password and wish to change it, you can sign in and update your password in "my account". For any assistance, you can always reach us on 19999

Make sure you are entering the correct email address and password for your account. If you forgot your password, click on "forgot password" to reset it.

Please contact Zanussi Call Center on 19999 or send email to : zanussi19999@electrolux.com for assistance

Yes you can via https://www.facebook.com/zanussi.eg/, also you can contact our call center on 19999 and we will be happy to help you.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact Zanussi Call Center on 19999, they may be able to make changes if the order has not yet left the warehouse.

You should receive an email confirmation on the email address you provided when creating your account. Please check your junk mail, it may have gone there, or contact Zanussi Call Center on 19999 for assistance.

We sometimes have promotions to replace your older Zanussi appliances. Make sure to create an account and sign up for marketing promotions so you don’t miss out on our next offer.

Unfortunately, once placed, your order cannot be canceled. If you think you have a valid reason, please contact the Zanussi Call Center on 19999. However, your order will be automatically canceled if:
_We couldn't reach you via phone to confirm the order (COD)
_The items you ordered are not in stock.
_Payment is not processed successfully (except COD).

This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to reach out for order confirmation but couldn't reach you. To follow-up and know more, please contact the Zanussi Call Center on 19999.

This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the product but couldn't reach you. To follow-up and know more, please contact the Electrolux Call Center on 1800-5888-99.

Please contact Zanussi Call Center on 19999 and we will correct the problem.

Please contact Zanussi Call Center on 19999 and we will correct the problem.

Please contact Zanussi Call Center on 19999 and we will correct the problem.

At the moment, we do not offer this option. However, you can subscribe by clicking "notify me" and we will let you know when the product is back in stock so you can complete your order.

Yes, we accept cash on delivery. You can select this mode of payment at checkout and our delivery partner will collect the cash at time of delivery.

Yes, we accept both local and international credit cards and have partnered with most banks in Egypt. You can see all the available options when you are selecting the payment method at checkout

At the moment, we only accept card payments or cash on delivery. We are working on introducing more payment methods in the future.

Yes, all our online payments are secure and meet the global guidelines for PCI and DSS compliance. You can pay online with full confidence.

Yes, we offer installments with credit cards for most major banks and are always working on adding more options. You can see all the available options when you are selecting the payment method at checkout.

You should receive both a confirmation of payment from your bank and order confirmation from us. Please check your junk mail in case the confirmation email was sent there. You can also access your confirmed orders in "my account" if you signed up for an account or contact Zanussi Call Center on 19999 for further assistance.

Please prepare your bank standing order and send it to zanussi19999@electrolux.com or directly contact our Call Center on 19999 for assistance.

We have 2 types of OTP. For COD, we will send you an SMS to confirm your mobile number; you can choose "resend" if you didn't receive one or contact Zanussi Call Center on 19999. if you are paying by card, some banks will require OTP confirmation by sending you an SMS, if you do not receive that, please contact your bank as the payment OTP is sent by them.

Make sure you typed the code correctly, that your order meets the promotion's requirement and that the code has not expired.
Contact our Call Center on 19999 for assistance.

Transaction charges come from your bank. In your cart summary and check-out screen, you will see the total amount and the breakdown.
If you believe that you have been overcharged in the cart summary, please contact our Call Center on 19999 before making any purchase.

We deliver almost all the main governorates in Egypt. The lead time for delivery will vary per city, you can see an estimate on your cart summary and check-out screen along with the available delivery cities and districts. If your delivery location is not available in the options, please contact Zanussi Call center on 19999 for support.

Our standard delivery service is free.

Once confirmed, an order will be delivered within 2 to 7 days and it can take longer based on the delivery coverage.

At the moment, you cannot select specific delivery slots on the website. Our delivery partner will contact you on the day of the delivery to arrange a suitable time. If you have special requests for delivery, contact our Call Center on 19999 and we will do our best to accomodate you.

Our deliveries are from Saturday to Thursday between 10:00 am and 8:00 pm. Our delivery partner will contact you on the day of the delivery.

If you have special requests for delivery, contact our Call Center on 19999 and we will do our best to accommodate you.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact Zanussi Call Center on 19999, they may be able to make changes if the order has not yet been prepared.

At the moment, we only offer free standard delivery.

Yes, we will deliver the product to your door. Please check the dimensions of the products to make sure that they fit in elevators/staircases.

In "my account" find the order you want in "open orders" and click on it, you can then see the order status. At the moment we do not offer real-time order tracking.

Orders placed through our website will be delivered to the address you specified at checkout, we do not offer the option of self-pick-up.

You can defer the delivery by up to 14 days from the time of order placement. You can contact our customer care team to arrange for that. This facility is not applicable for orders placed with the COD payment option.

Something must have gone wrong, please contact our Call Center on 19999 for assistance.

We will email you an invoice for your order shortly after it has been delivered, please check in your junk mailbox in case the email was sent there. Alternatively, you can contact Zanussi Call Center on 19999 to request a copy.

For products requiring delivery, we are offering a free installation service. This will be visible as a free add-on service on your order.

Once your appliance has been delivered, you need to schedule a suitable time for installation via contact the call center: 19999 to request an installation service whenever it's suitable for you.

We provide installation service from 8:00am to 6:00pm ( Saturday - Thursday), except for public holidays.

Currently, we are offering free installation for certain products that must be installed by our official technician. You can expect the installation service within 1-2 days of delivery.

Yes, please contact our Call Center on 19999 to reschedule at your convenience.

Most appliances have the needed parts for installation, but depending on the set-up at your home, our technician may require more parts that you can purchase at the time of installation.

We recommend that you uninstall and clean the space around your old appliance so our technician and easily and neatly install your new purchase.

Our technician will contact you and agree on a suitable time for the installation. We provide installation service from 8:00 am to 6:00 pm ( Saturday - Thursday).

You can arrange a specific installation slot with our contact center on 19999. We will try our best to accommodate your preferred date and time.

Yes, once the product is installed, our technician will guide you through the main features and help you get started.

Within your product's warranty period, Zanussi is responsible for any manufacturing defects with your product, including repairs and parts replacement. If we cannot fix it, we will replace it. Please contact our Call Center on 19999 for assistance.

Yes, you can, please contact our Call Center on 19999 for assistance.

We accept returns for products that are damaged or malfunctioning within 14 days after purchase. You can read more about the warranty coverage here https://store.zanussi.com.eg/policies/refund-policy

Please contact our Call Center on 19999 and explain the issue, our team will assist with the next steps.

This will be managed on case per case basis. Please contact our Call Center on 19999 for assistance.

For card payments and installements, we will refund the eligible amount back to your cards within 14 business days excluded holidays. For COD, we will transfer the money into your bank account within 7 days or via the nearest retail store.